Automated Support
Choose a plan that fits your support strategy — from fast deflection to enterprise-grade routing, governance, and analytics.
Core
Deflect repetitive tickets with grounded answers and simple routing. Launch quickly and keep customers happy.
- Lightweight widget or portal entry with on-brand styling
- Knowledge from help center and key FAQs (public URLs)
- Ticket deflection and basic auto-replies with sources
- Simple routing rules and instant email alerts
- Monthly health check & minor updates
- Clear tone and greeting setup to match brand
- Basic analytics for volume, deflection, top topics
- Example technologies: Help Scout Beacon, Freshdesk Messaging, Zoho Desk, n8n, Pipedream
Best for lean teams launching fast and deflecting FAQs.
Enhanced
Everything most support teams need: multi-source knowledge, triage automation, human handoff, and ongoing tuning.
- Custom flows for triage, prioritize, collect context, escalate
- Multi-source retrieval across help center, docs, and APIs
- Live-chat and agent handoff (Freshdesk, Kustomer, Dixa)
- Brand voice profiles and multilingual support
- Dashboards for deflection, CSAT, topics; experiments
- Example technologies: Freshdesk Freddy AI, Kustomer, Dixa, Cohere Command R+
Best for growing teams improving resolution and CSAT.
Enterprise
Advanced security, privacy, and performance for complex orgs, higher volumes, and regulated teams.
- SSO (SAML/OIDC), RBAC, audit logs; SCIM provisioning
- PII redaction, DLP rules, configurable retention; DPAs
- VPC/private networking; data residency controls
- High-volume readiness, load testing, rate-limit strategies
- Priority SLAs, dedicated environment, change control
- Custom guardrails and compliance testing
- Example technologies: ServiceNow Virtual Agent, Microsoft Copilot Studio, Genesys DX
Best for enterprises with strict security & compliance needs.
Resolve More, Faster
Give customers instant, grounded answers and escalate the rest with context—so queues shrink, agents focus on what matters, and CSAT improves.
Customers expect immediate help. We connect to your support stack, build a scoped knowledge base, and design flows that collect the right context before handoff. The system resolves common questions and routes sensitive or complex issues while keeping tone on-brand for every channel.
Supervisors get clarity on where deflection works, which topics drive tickets, and where macros or docs fall short. With consistent instrumentation, you can see time-to-first-response and resolution times improve as the model and content evolve.
We handle setup, training, and monthly tuning so you don’t have to replatform or add maintenance overhead. Policies stay simple in Core and expand in Enterprise, adding approvals, audit trails, and guardrails to match your governance model.
- Automate high-volume questions with grounded answers that cite sources, so customers trust and adopt the self-serve experience.
- Collect key details up front and route intelligently to queues or team channels, reducing back-and-forth and accelerating first response.
- Seamless live-chat and human handoff inside your tools, preserving full context so agents resolve issues in fewer touches.
- Maintain brand voice and provide selected multilingual support to serve global audiences without rewriting existing content.
- Track deflection, CSAT, and topics over time; run experiments that steadily improve outcomes and reduce inbound volume.
Why It Works
- Grounded answers reduce escalations and repeat questions
- Context collection improves first-contact resolution
- Routing rules speed responses and SLAs
- Analytics guide continuous documentation improvements
What’s Included
- Helpdesk integrations and async widget/portal
- Knowledge ingestion from help center, docs, PDFs
- Triage flows, human handoff, and alerts
- Dashboards for deflection, CSAT, and topics
Use Cases
- FAQ deflection (status, billing, account)
- Onboarding and how-to guidance
- Proactive alerts and incident comms
- Ticket triage and priority routing
Who It’s For
Support leaders, ops, and CX teams seeking lower volume, faster responses, and higher CSAT—without new headcount or replatforming. Ideal for teams modernizing workflows while preserving existing helpdesk investments.
Outcomes
- • Lower ticket volume via deflection
- • Faster first response and resolution
- • Clear insights to improve docs
Timeline
- • Week 1: content mapping & flows
- • Week 2: build, training, integrations
- • Week 3: launch, analytics, tuning
Resolve more, respond faster
Deflect repetitive tickets and give agents the context to close cases quickly.
Frequently Asked Questions
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