Automated Customer Support
Instant answers, smart routing, and happier customers. Reduce ticket volume and response times without sacrificing quality.
Customers want answers now. AI support gives them instant, accurate responses for common issues and gracefully escalates the rest—shrinking queues and response times without sacrificing tone or brand.
We connect to your helpdesk, ground answers in your real docs, and put guardrails in place. You’ll deflect repetitive tickets while improving CSAT where it counts.
Why It Works
- 24/7 self‑serve answers for common issues
- Faster first response and resolution time
- Sentiment detection and routing rules
- Insights to improve docs and product
What’s Included
- Zendesk, Help Scout, Intercom
- Email + Slack triage workflows
- Knowledge base syncing
- CSAT tracking and reporting
Use Cases
- FAQ deflection (shipping, billing, status)
- Smart routing by intent and sentiment
- KB‑grounded responses with citations
- Escalations with pre‑drafted summaries
Who It’s For
High‑volume support teams that want faster responses, fewer repetitive tickets, and better CSAT.
Outcomes
- • 24/7 answers for common issues
- • Shorter first response + resolution times
- • Escalations with context for agents
Timeline
- • Week 1: audit + setup plan
- • Week 2: bot + routing build
- • Week 3: QA + go‑live
Delight customers, shrink queues
Automate answers and route what matters.
FAQs
Will this replace my agents?
No. It handles repetitive requests and augments your team so humans focus on complex issues.
How do you prevent wrong answers?
Answers are grounded in your docs and past tickets; unknowns escalate with a helpful draft response.
Can we control tone?
Yes. We codify tone and policy, add guardrails, and QA with real examples before rollout.
What metrics improve?
FRT, ART, deflection rate, and CSAT. We set targets and report weekly in the first month.
Let’s Build Your AI Advantage
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